To offer you the best service imaginable and to ensure a smooth workflow and proactive relationship, we make it a point to know your business. In fact, we visit you at an early stage of cooperation to learn about your operations and become better acquainted with who you are and what you do.
With us, you get an individual person as your contact. What's more, you get someone who takes personal responsibility for this contact from beginning to end. When you call in, your contact doesn't stop until you have the answer to your question or a solution to your predicament. And in the rare cases when the answer you get is "Sorry, it can't be done", you know that everything humanly possible has been done to find a possible solution.
Because you have your own personal contact, communication is efficient and straightforward. Your contact makes sure that you are alerted if something unexpected happens. Our proactive notification enables you to take action. We help you retain the initiative. For security and continuity, your contact is always backed up by our team during holidays and periods of leave.
Our Customer Service offices are located at the heart of our operations. Whatever function in the company we need to enage, it's just a few doors away - sales, logistics, warehousing, production or R&D. Everything is close at hand, which means that you get prompt and correct answers. Proximity makes a difference.
Korsnäs Customer Service is organised into three language teams. The English team, the German team and the French+Spanish team. We speak your language.
Try us. Challenge us. An enjoy the service.